Return Policy

You may return most new, unopened items with original tags and packaging, sold and fulfilled by InterShoppy.com within 30 days of delivery for a full refund. However, some products have different policies or requirements associated with them.

If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on situation and the type of item you have purchased. We reserve all the rights to charge a handling fee on all items returned for non-quality issues.

If we shipped you wrong item: You have two options: 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending the items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.

If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Please note that perceived color differences due to the display settings of your computer monitor are not grounds for a refund.

If an item is missing from your order: Contact our Customer Service to inform about the missing item from your order. Once we confirmed that an item was missing, we will offer a full refund of the item value or initiate the replacement process.

If your package is lost during shipping: Contact Customer Service to inform us you didn’t receive your package. Once we confirm with the courier company that your package is lost, we will offer a refund or resend the items.

If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. At the time of requesting refund, please provide the photographs clearly showing the problem with the item and its courier number to our Customer Service. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as “Proof of Damage” documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it’s damaged during shipping, you can reject it. InterShoppy will ship you a new item at earliest.

“The 30-Day Money Back Guarantee” is available under following circumstances:

  1. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID within 30 calendar days from the date of purchase.
  2. Return must be authorised by InterShoppy via email. Customer should return the package with duly filled Return Authorization (RA) form issued by us.
  3. Item must be returned in its original & resell condition; packaging must not be broken where applicable.
  4. Return postage and handling is buyer’s responsibility.
  5. Refund does not include original shipping cost. Refund method will be determined by InterShoppy.
  6. Because of the nature of some products, we do not offer exchange or refunds on underwear, non-broken adult produts under any circumstances.

Where “The 30-Day Money Back Guarantee” is not available, or “The 30-Day Money Back Guarantee” period is expired.

  1. Return of Non-Broken Item within Warranty Period
  2. InterShoppy may reject any returns under below circumstance at our discretion:
  • The detailed size cart is included in the description. The size you choose does not fit you well.
  • The order is placed with a discount coupon we provided.
  • The 30-Day Money back Guarantee period is expired.
  • The order was placed by mistake but wasn’t cancelled within 24 hours.
  1. Return must be authorised by InterShoppy via email. Customer should return the package with duly filled Return Authorization (RA) form issued by us.
  2. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID.
  3. Item must be returned in its original and resell condition and packaging must not be broken or damaged where applicable
  4. Return postage and handling is buyer’s responsibility
  5. Under any circumstances we will NOT refund the original shipping cost
  6. Return of Broken Item within Warranty Period
  7. Refer to Warranty Policy for warranty information.
  8. Return must be authorised by InterShoppy via email. Customer should return the package with duly filled Return Authorization (RA) form issued by us.
  9. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID.
  10. Item must be returned in reasonable condition and original packaging where possible, and must include all accessories unless approved by InterShoppy otherwise.
  11. Return postage and handling is buyer’s responsibility

Warranty Policy

  1. All warranties are back-to-base warranties.
  2. Where applicable, the warranty offered for the products sold by InterShoppy are the manufacturer’s warranty, and therefore warranty related enquires must be made directly to the manufacturer.
  3. Where there is no manufacturer’s warranty available, InterShoppy offers the warranty, as specified in the product description.
  4. In the event of a warranty claim, regardless of manufacturers’ or InterShoppy’s warranty, all warranty related shipping costs (both ways) are buyer’s responsibility, unless in the event of Dead On Arrival (DOA), or incorrect handling by us, we will pay for all warranty related shipping costs.
  • DOA or incorrect items must be returned to us for testing and verification within 7 days of initial shipping.
  • If DOA item is tested to be working, it will be returned to you at your own cost.
  • If DOA item is not received by us within 7 days of initial shipping, it will be treated as normal warranty item.
  1. InterShoppy’s warranty is limited to replacement, repair or refund of the item, to be determined by InterShoppy.
  2. Warranty does NOT apply to damages as a result of misuse of any form or improper care by the user.
  3. If refund is determined by InterShoppy to be necessary, we will NOT refund original shipping cost.
  4. Warranty does NOT cover normal wear and tear, or damages caused by or resulting from any form of misuse or improper use by the user.